Autodialers can be really, really expensive, so naturally it makes sense to look for a low cost solution if you’re on a budget or don’t have much to spend on software for your business or organization. In this article we will discuss the various methods that you can use in order to take advantage of […]
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If you’re about to start work in a call center, or change companies and are going into an interview, it’s important to know ahead of time what the interviewer might ask you, the worst thing is to be caught off guard and fumble a response! We have collected a variety of interview questions specifically for […]
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A call center is a location that either receives or makes phone calls or texts. There are two main types of call centers that are classified. Call centers are located all over the world, with the majority of them being in Asian regions such as India and the Philippines. Call centers typically use auto dialers […]
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SalesForce has become a leader in cloud SaaS over the past few years. With a valuation of over 60 billion dollars, it’s no wonder that nearly every industry uses SalesForce for their cloud computing needs. In the call center environment, this type of integration can be very useful in establishing new leads and analytics reporting. The […]
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The laws surrounding autodialers, predictive dialers, and robodialers are dense and convoluted depending on what state you are located in, and what type of business you are running. As a call center or business who implements a autodialer for use in your business, it’s important to ensure that you are in compliance with the […]
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A lawsuit filed against AllianceOne by an individual named Wayne Norman accused the company (who’s main specialty is debt collection) of violating the TCPA (Telephone Consumer Protection Act) by using an autodialer to call him multiple times on his cellphone. Norman claimed that there was a “dead air” or “pause” before being connected with a representative from AllianceOne, indicating […]
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BPO stands for Business Process Outsourcing, and essentially translates into taking a portion of your company that would be done in-house or on-site and instead outsourcing it to another company, usually overseas. In the call center realm, this is done commonly by using call center agents that are hired by a third party firm and […]
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John Sung Kim, one of the original founders of Five9, gave an insightful look into how he grew his autodialer software company from the ground up in a recent article by TechCrunch that you can read in full here. Even more interesting than building a software company from the ground up with no programming experience […]
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Communication and making phone calls for those with disabilities can be challenging. Depending on the disability, it may be difficult to read numbers on a phone screen, listen for commands, or move limbs of the body in order to operate a telephone. Luckily, there are options available in the form of auto dialers which can […]
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