In the call center industry, it is critical that you stay compliant and abide by the industry rules and legislation. As part of staying compliant, some states legally require you to purchase a surety bond (also known as a phone solicitor bond). This is to ensure that if you are ever in violation of a […]
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Making the decision to grow your business and hire an IVR company to field calls can be an intimidating task, especially for a small business owner. Luckily, we have compiled a list of 10 different solutions you can use for your business to field customer questions and solve problems without the use of a live […]
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The laws surrounding autodialers, predictive dialers, and robodialers are dense and convoluted depending on what state you are located in, and what type of business you are running. As a call center or business who implements a autodialer for use in your business, it’s important to ensure that you are in compliance with the […]
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Communication and making phone calls for those with disabilities can be challenging. Depending on the disability, it may be difficult to read numbers on a phone screen, listen for commands, or move limbs of the body in order to operate a telephone. Luckily, there are options available in the form of auto dialers which can […]
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When it comes to call center software, most of the software you may be looking for can cost upwards of hundreds to even $1,000’s of dollars, so what happens when you have a limited budget and need to still make automatic calls? The answer is by using an open source software program at your call […]
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