A call center is a location that either receives or makes phone calls or texts. There are two main types of call centers that are classified. Call centers are located all over the world, with the majority of them being in Asian regions such as India and the Philippines. Call centers typically use auto dialers […]
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A lawsuit filed against AllianceOne by an individual named Wayne Norman accused the company (who’s main specialty is debt collection) of violating the TCPA (Telephone Consumer Protection Act) by using an autodialer to call him multiple times on his cellphone. Norman claimed that there was a “dead air” or “pause” before being connected with a representative from AllianceOne, indicating […]
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John Sung Kim, one of the original founders of Five9, gave an insightful look into how he grew his autodialer software company from the ground up in a recent article by TechCrunch that you can read in full here. Even more interesting than building a software company from the ground up with no programming experience […]
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