Equifax Inc, a leading information solutions company, has released a dynamic new tool called PhoneReveal that helps organisations save time, money and staff resources when using autodialer systems. Unlike other tools that aggregate phone information, PhoneReveal provides access to detailed insights of a company’s contact records through its use of data that is collected directly from […]
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If you’re about to start work in a call center, or change companies and are going into an interview, it’s important to know ahead of time what the interviewer might ask you, the worst thing is to be caught off guard and fumble a response! We have collected a variety of interview questions specifically for […]
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A call center is a location that either receives or makes phone calls or texts. There are two main types of call centers that are classified. Call centers are located all over the world, with the majority of them being in Asian regions such as India and the Philippines. Call centers typically use auto dialers […]
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SalesForce has become a leader in cloud SaaS over the past few years. With a valuation of over 60 billion dollars, it’s no wonder that nearly every industry uses SalesForce for their cloud computing needs. In the call center environment, this type of integration can be very useful in establishing new leads and analytics reporting. The […]
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A lawsuit filed against AllianceOne by an individual named Wayne Norman accused the company (who’s main specialty is debt collection) of violating the TCPA (Telephone Consumer Protection Act) by using an autodialer to call him multiple times on his cellphone. Norman claimed that there was a “dead air” or “pause” before being connected with a representative from AllianceOne, indicating […]
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BPO stands for Business Process Outsourcing, and essentially translates into taking a portion of your company that would be done in-house or on-site and instead outsourcing it to another company, usually overseas. In the call center realm, this is done commonly by using call center agents that are hired by a third party firm and […]
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John Sung Kim, one of the original founders of Five9, gave an insightful look into how he grew his autodialer software company from the ground up in a recent article by TechCrunch that you can read in full here. Even more interesting than building a software company from the ground up with no programming experience […]
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An autodialer (also referred to automatic dialer) is a program on a computer that can be programmed to make telephone calls automatically. Usually the program takes a long list of telephone numbers, either from a phone directory or customer list, and imports that list into the program itself. Then, the program goes through each number […]
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