Cloud dialer systems are the cream of the crop when it comes to both autodialers and predictive dialers. Usually, cloud autodialers have certain features which make them more preferable to call centers large and small. When deciding wether or not to use a cloud based autodialer, keep in mind that the prices for certain features may be more expensive because it is considered cutting edge technology, so you will be paying a premium in order to use the software from whichever vendor you buy from. There are a few free, open source cloud autodialers programs out there, but usually they are hard to come by or are poorly supported, lacking many of the important features which makes cloud autodialers so admirable to begin with.
With that said, why would a call center want to take advantage of such a system? We’ve broken it down into the major sections to highlight some of the more remarkable features.
1: Low overhead, less time consumption for your IT department
Regular call centers can come with huge amounts of overhead for setup of software, hardware, and even the individual stations where the reps need to be setup. If you have an IT department, they will be able to spend less time configuring the software and infrastructure, and spend more time solving issues that directly affect your call center as a whole. Since everything is in the cloud, it will usually update automatically or simply need to be quickly rebooted in order to install critical software updates, so no longer do you need to have valuable time wasted during update downtime, and instead can get back to making calls and sales.
2: Less customer service reps, more leads
Some cloud based software has the ability to make outbound calls and even follow up with a text message or other notification to interested parties – this eliminates the number of service representative you need to hire over a long period of time, because the machine will be doing all the hard work of finding interested customers, all your reps need to do is call back the list of potential leads and close the sale. (Now if only a responsive dialer could do that!)
3: Telemarketing efforts are performed faster
Cloud based autodialers place calls quicker and are able to identify do not disturb numbers at a faster rate than a person dialing each number individually, so it takes the efficiency of placing calls and streamlines the process, much like in the example above.
4: Government compliance
It’s hard for an agent to figure out if a phone number is on a do not call list, or is not suppose to be called which can sometimes lead to trouble down the road if you’re not careful. Cloud autodialer programs can cross check your list of phone numbers with government databases, directories, and blacklists to ensure that you don’t fall on the wrong side of the law – or disturb people who have opted out of telemarketing calls.
Cloud based autodialers are the cutting edge pieces of the telemarketing industry, and are constantly being improved and updated to offer the most desirable features of a dialing system to call center customers.