BPO stands for Business Process Outsourcing, and essentially translates into taking a portion of your company that would be done in-house or on-site and instead outsourcing it to another company, usually overseas. In the call center realm, this is done commonly by using call center agents that are hired by a third party firm and […]
Read more
An autodialer (also referred to automatic dialer) is a program on a computer that can be programmed to make telephone calls automatically. Usually the program takes a long list of telephone numbers, either from a phone directory or customer list, and imports that list into the program itself. Then, the program goes through each number […]
Read more