Equifax Inc, a leading information solutions company, has released a dynamic new tool called PhoneReveal that helps organisations save time, money and staff resources when using autodialer systems. Unlike other tools that aggregate phone information, PhoneReveal provides access to detailed insights of a company’s contact records through its use of data that is collected directly from […]
Read more
Making the decision to grow your business and hire an IVR company to field calls can be an intimidating task, especially for a small business owner. Luckily, we have compiled a list of 10 different solutions you can use for your business to field customer questions and solve problems without the use of a live […]
Read more
SalesForce has become a leader in cloud SaaS over the past few years. With a valuation of over 60 billion dollars, it’s no wonder that nearly every industry uses SalesForce for their cloud computing needs. In the call center environment, this type of integration can be very useful in establishing new leads and analytics reporting. The […]
Read more
When it comes to call center software, most of the software you may be looking for can cost upwards of hundreds to even $1,000’s of dollars, so what happens when you have a limited budget and need to still make automatic calls? The answer is by using an open source software program at your call […]
Read more