In the call center industry, it is critical that you stay compliant and abide by the industry rules and legislation. As part of staying compliant, some states legally require you to purchase a surety bond (also known as a phone solicitor bond). This is to ensure that if you are ever in violation of a […]
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If you’re about to start work in a call center, or change companies and are going into an interview, it’s important to know ahead of time what the interviewer might ask you, the worst thing is to be caught off guard and fumble a response! We have collected a variety of interview questions specifically for […]
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BPO stands for Business Process Outsourcing, and essentially translates into taking a portion of your company that would be done in-house or on-site and instead outsourcing it to another company, usually overseas. In the call center realm, this is done commonly by using call center agents that are hired by a third party firm and […]
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Communication and making phone calls for those with disabilities can be challenging. Depending on the disability, it may be difficult to read numbers on a phone screen, listen for commands, or move limbs of the body in order to operate a telephone. Luckily, there are options available in the form of auto dialers which can […]
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