Equifax Inc, a leading information solutions company, has released a dynamic new tool called PhoneReveal that helps organisations save time, money and staff resources when using autodialer systems. Unlike other tools that aggregate phone information, PhoneReveal provides access to detailed insights of a company’s contact records through its use of data that is collected directly from […]
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The laws surrounding autodialers, predictive dialers, and robodialers are dense and convoluted depending on what state you are located in, and what type of business you are running. As a call center or business who implements a autodialer for use in your business, it’s important to ensure that you are in compliance with the […]
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BPO stands for Business Process Outsourcing, and essentially translates into taking a portion of your company that would be done in-house or on-site and instead outsourcing it to another company, usually overseas. In the call center realm, this is done commonly by using call center agents that are hired by a third party firm and […]
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